It’s only happened to me twice in the five years I’ve been working as a freelance copywriter. But both times I struggled with how to handle it. One automatically assumes that professionalism demands punctuality and woe to those who do not harken to these standards. (“Woe” and “harken”? Amber, what’s up with the archaic-speak? I studied Latin and Old English in college, alright? Just let me have my moment.)
The first time it happened was a bit ridiculous. We were supposed to meet at Vita Cafe on Alberta Street in NE Portland, OR. I’d been there once before and the cafe I was sitting in seemed to be on the opposite side of the street from where I remembered it. 15 minutes went by with no word from my prospective client. Yes, my phone was on. No, I didn’t have any messages. And yes, I’d forgotten to bring his number with me (Being in Business 101, folks.)
I asked the server if he knew of the location of my client’s business, but he’d never heard of it. I explained my situation to him and he informed me that there was another cafe a few blocks down the street called Vitta Cafe. Seriously? On the same street? And on the same side of the street? Come on, Portland!
So I book it over there, I’m 25 minutes late at this point, and I burst into the cafe to find…that he’s not there. Well, that’s all I had. I lowered my head and drove home. (At this point in the narrative, you may be wondering what my lateness has to do with the title of this post. Wait for it…)
As soon as I got home, 10-15 minutes later, I call the client to express my desperate apologies. He doesn’t answer, I leave a message, he calls me back. He says, “Well, your message put me in a position where I could be honest or just let you take the fall for this…I’ll be honest: I was never there.”
My jaw dropped.
“I actually forgot we were meeting today.”
He was a no-show while I thought I was sitting in the wrong cafe. But it’s ok, now. We’re friends.
Though this situation was stressful while it was happening, I learned a valuable business lesson that I will now share with you:
The Moral of the Story
Send a confirmation email the day before you’re supposed to meet with a client. Something like, “Hi Jordan, I just wanted to make sure we’re still on for tomorrow morning at 11 at Vita Cafe at 3023 NE Alberta.” (I might take out one of the “at”s though.)
The second situation I mentioned would claim a post about this long and I’ve never really been a fan of long blog posts, or long emails for that matter. So, projecting my desires and dislikes onto you, I’ll save that story for another post that will be entitled something like: “When Random Things Happen and There’s Nothing You Can Do But Roll With It.”
Your homework:
What’s one of your late client stories? What did you learn from it that could help others?